Matrix Smoke Shop ("we," "us," "our") is the data controller responsible for personal information collected through this website. We are committed to protecting your privacy and handling your data transparently and securely.
1. Information We Collect
We may collect: (a) contact information you provide via our contact form — name, email, phone; (b) age-verification data collected at online checkout and/or delivery; (c) device and usage data such as IP address, browser type, and pages visited; and (d) cookies and tracking technology data.
2. How We Use Your Information
We use collected information to: respond to inquiries, fulfill orders and delivery through Saucey, verify age for compliance, improve website performance, send opted-in marketing communications, and meet legal obligations.
3. Cookies and Tracking Technologies
We use essential cookies (required for site function), analytics cookies (to understand usage), and marketing cookies (only if opted in). You may control cookies via your browser settings; disabling cookies may impact some site features.
4. Third-Party Services
We use the following third-party services, each with their own privacy policies: Saucey (order processing and delivery), Google Maps (location embed), YouTube (embedded videos), Instagram/ElfSight (social feed), and Google Analytics (if enabled). We recommend reviewing each provider's privacy policy for details.
5. Data Sharing and Disclosure
We do not sell your personal information. We share personal data only with service providers strictly necessary to operate our business, in response to lawful legal requests, or in connection with a business transfer such as a merger or acquisition.
6. Data Retention
We retain personal data only as long as needed for the purposes described in this Policy or as required by law. You may request deletion of your data by contacting us at matrixexhale@gmail.com.
7. Your Privacy Rights
You have the right to access, correct, delete your personal data, and opt out of marketing communications. California residents additionally have rights under the CCPA to know what data is collected, to request deletion, and to opt out of sale of personal information — we do not sell personal information. Requests can be submitted to matrixexhale@gmail.com.
8. Children's Privacy — COPPA
This site and all products sold through it are strictly for adults 21 years of age or older. We do not knowingly collect data from anyone under 21. If we discover that data from an underage individual has been collected, we will delete it immediately.
9. Data Security
We use reasonable technical and organizational safeguards to protect personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
10. External Links
Our site contains links to third-party websites and platforms including Saucey, Google, YouTube, and Instagram. Matrix Smoke Shop is not responsible for the content or privacy practices of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest revision. Continued use of the site constitutes acceptance of the updated Policy.
12. Contact Information
matrixexhale@gmail.com · +1 586-522-5057 · 32058 Groesbeck Hwy, Fraser, MI 48026